New security features have been added to macOS Catalina (10.15) that require additional permissions for using the full feature set of the GoToAssist Expert desktop applications for Windows and Mac and/or RescueAssist. In order to remotely control your customer's Mac running macOS Catalina, the steps below must be performed on the customer's Mac. You can connect to your customer's Mac in a view-only session and walk them through the steps using Chat, or send them these instructions to perform on their own.
HELP FILE
- Oct 15, 2019 OverDrive for Mac and OverDrive MP3 audiobooks are not compatible with the newest macOS version, 10.15 (Catalina), because Apple requires all apps in macOS Catalina.
- Automatically record support sessions, take screen shots of chat conversations and more with the RescueAssist Screen Share Session Recording.
- Oct 24, 2019 Mac OS Catalina Top New Features - Duration: 9:31. Tech Talk America 169,091 views. How to Allow Apps from Anywhere MAC OS - Duration: 3:56. Ahmad4MayLod MLS 15,465 views.
- Jan 16, 2020 Black Screen on External Display with macOS Catalina. My Mac book pro was updated with the new Catalina update not happy for this update, It Has caused many issues. I use the HDMI cord for my screen, worked great tell this update, then all I got was a black screen with my mouse cursor, followed your instructions, thanks so much it fixed my issue.
Gotoassist Mac Remote Control
How can I remotely control a customer's Mac running macOS Catalina using GoToAssist Remote Support?
Note: Access to this feature is dependent upon your user group settings or your individual user settings, which are set by your administrator.
![Gotoassist Gotoassist](/uploads/1/2/6/5/126571004/891683494.png)
MacOS Catalina (version 10.15) is the sixteenth and, as of June 2020, current major release of macOS, Apple Inc.' S desktop operating system for Macintosh computers. It is the successor to macOS Mojave and precedes macOS Big Sur, which is planned to be released in the second half of 2020.It was announced at WWDC 2019 on June 3, 2019, and was released to the public on October 7, 2019.
Gotoassist For Mac Catalina Bay
- On the customer's Mac, navigate to the System Preferences by doing either of the following:
- Click the System Preferences icon in your Dock
- On the Menu Bar, click the Apple menu then select System Preferences
- Click Security & Privacy.
- Click the Privacy tab.
- Click the Unlock icon in the bottom-left, then enter your Mac username and password.
- Click Accessibility in the left menu.
- For GoToAssist Remote Support, check the boxes to allow control for the following apps:
- g2ax_launchagent_customer
- GoToAssist Customer
- For RescueAssist, check the box to allow control for the LogmeinRemoteSupport app.
- In the left menu, click Screen Recording.
- Click the Privacy tab.
- For GoToAssist Remote Support, check the box to allow screen recording for the GoToAssist Customer app.
- For RescueAssist, check the box to allow screen recording for the LogmeinRemoteSupport app.